🙋‍♀️ Help Center: Find Your Answers
Welcome to the SEAMCAST Help Center—your central resource for questions about the platform, features, and troubleshooting. We are here to ensure your experience, whether you're finding talent or finding your next role, is smooth and efficient.
Search for Immediate Answers
The quickest way to find an answer is to check our comprehensive Frequently Asked Questions (FAQ) page. We cover everything from profile creation and feature guides to billing and security.
đź’» Platform User Guides & Tutorials
Need step-by-step instructions on a specific feature? Access our detailed guides tailored to your user type.
For Talent & Creators
- Getting Started: Creating a professional profile and uploading media (headshots, reels, audio).
- Submissions: How to use Intelligent Matching and submit to casting calls (including self-tape tutorials).
- Troubleshooting: Profile management and media upload issues.
For Casting Teams & Professionals
- Project Management: Posting a job, managing shortlists, and using the Project Dashboard.
- Advanced Search: Mastering intelligent filters and specialized talent searches.
- Collaboration: Sharing notes and managing team access for Casting Directors, Agents, and Producers.
đź’¬ Need Personalized Support?
If you can't find your answer in the FAQ or User Guides, please contact our dedicated support team. To ensure the fastest resolution, please select the most relevant department below.
Technical Support
Login issues, broken features, bug reporting. (Response: ~4 hours)
Billing & Payments
Subscription inquiries, payment processing questions. (Response: ~24 hours)
Security & Verification
Reporting suspicious activity or profile verification inquiries. (Response: ~12 hours)
General Inquiries
Partnership ideas, media requests, or other non-technical questions. (Response: ~48 hours)